Returns, Refunds/Replacements, and Shipping Policy

At Modvel, we are committed to your satisfaction and offer free shipping across the USA on all orders. If for any reason our product does not meet your expectations, you do not need to return the original item. Whether you need a refund or a replacement, we make the process simple and hassle-free.

What Our Policy Covers: 

Free Shipping:

All Modvel orders within the USA ship for free.

No Returns Required:

You are not required to return the original item to receive a refund or replacement, ensuring a convenient experience.

Refund Coverage:

• Defective Items: If the product is defective due to manufacturing issues or arrives damaged, you are eligible for a full refund.
• Incorrect or Misleading Orders: If the product does not match the description or the wrong product is sent, you are eligible for a refund (provided that the error was not made during checkout by the customer).
• Dissatisfaction with Performance: If the product does not meet performance expectations, you may request a refund. Ensure that the item’s purchase date is within the 100-day free trial.
• Allergy or Sensitivity: If you experience an allergic reaction or sensitivity to the materials, a refund can be issued. Ensure that the item’s purchase date is within the 100-day free trial.
• Price Changes: Refunds do not include price changes due to discounts or promotions. If you purchase an item and the price changes after a sale or promotion, the difference will not be refunded.
• Late Shipping: Refunds are not available for items delivered later than the customer expected. Once the item is received, we can no longer issue a refund based on delivery timing.

Replacement Coverage:

• Free & Expedited Shipping for Replacements: Replacement orders are shipped free of charge, and the shipping speed is expedited to ensure quicker delivery.
• Sizing Issues: If the product doesn’t fit as expected, you can choose a one-time free size replacement. Please ensure proper measurements before requesting.
• Product Defects: If the product arrives defective or becomes unusable due to manufacturing defects, we will send you a replacement at no additional cost.
• Incorrect or Misleading Orders: If the wrong product, size, or color is shipped to you due to an error on our side, we will replace it promptly.
• Shipping Damage: If the product is damaged during shipping, you can request a replacement.

No Refunds or Replacements for Delivered Items Not Received:

We do not process refunds or replacements for items marked as delivered by the carrier but claimed not to have been received by the customer. If the tracking number indicates that the package was delivered to the correct address, it is considered customer negligence, and the issue falls outside the scope of our policy.

One-Time Free Replacement:

We only offer one free replacement. If you opt for a replacement and it still doesn’t fit or meet your needs, we will no longer be able to send additional replacements or offer a refund.

Exchanges for Same Product Only:

Exchanges are available only for the same product variation. For sizing exchanges, we will change the size, but the color cannot be changed unless the requested size/color combination is out of stock. In such cases, we will notify you of available options.

How to Request a Refund or Replacement:

1. Contact Modvel Customer Care:
• Email: support@modvel.com
• Phone: +1-805-517-4839
2. Provide Your Order ID:
• Refunds cannot be processed without the Order ID. This is because the platforms (Amazon or Shopify) we use are essential for processing refunds. If the order cannot be traced within the platform, issuing a refund is not possible. Ensure you have your Order ID available when making a request.
3. Describe the Issue:
• Whether you need a refund or a replacement, include a detailed description of the issue (such as a sizing problem) and specify your preferred resolution (refund or replacement).
4. Confirmation and Next Steps:
• Once your request is received and reviewed, we will confirm your refund or send out your replacement free of charge with expedited shipping. Remember, no return of the original item is required.

Conditions:

1. One Replacement Per Product:
   Each product is eligible for one free replacement. If the replacement does not meet your needs, no additional replacements or refunds will be provided.
2. Refund or Replacement – Not Both:
   For sizing issues, you can choose either a refund or a free replacement, but not both. Once you make your selection, the decision is final.
3. Exchanges Limited to Size Changes:
   Exchanges are limited to size adjustments only. You cannot exchange for a different color unless your requested color/size combination is out of stock.
4. Price Changes:
   Refunds do not apply to price changes due to discounts or promotions.
5. Late Shipping:
   Refunds are not available for products received after the customer’s expected delivery date. If the product arrives late but has been received, we cannot process a refund based on delivery timing.
6. Delivered but Not Received Items:
   If the tracking number indicates that the package was delivered, we do not process refunds or replacements for items claimed not to have been received. This is considered customer negligence and falls outside of our policy.
7. Purchases from Third-Party Distributors:
   Purchases from third-party distributors are subject to a different review and approval process before a refund or replacement can be issued.

Protecting Against Policy Misuse:

To ensure fair use of our policy, we only offer one replacement or refund per product. Customers are encouraged to carefully measure and select the correct size before making a decision, as additional requests beyond the first replacement will not be honored.

Thank you for choosing Modvel! Your satisfaction is important to us, and we are here to ensure a smooth and straightforward process for returns, refunds, replacements, and shipping inquiries. For any assistance, please feel free to contact our Customer Care team.